Help Center and Frequently Asked Questions
Operational Excellence in International Logistics
At Shop And Gets, we understand that clarity is the cornerstone of trust in international trade. This section has been designed to answer your technical and operational questions, providing a clear roadmap for your imports and exports from our main strategic hubs in Miami, Shanghai, and Madrid.
Transit Times and Shipping Frequencies
Our delivery times are calculated to optimize your supply chain, taking into account the receiving, consolidation, and nationalization processes.
| Origin Route | Mode | Estimated Delivery Time | Output Frequency |
| Miami, USA | Air Express | 8 to 12 continuous days | Weekly (Friday) |
| Miami, USA | LCL Maritime | 18 to 25 continuous days | Weekly (Friday) |
| Shanghái, China | Air | 12 to 15 continuous days | Fortnightly |
| Shanghái, China | Marítimo FCL/LCL | 35 to 45 continuous days | Monthly |
| Madrid, España | Air | 10 to 14 continuous days | Fortnightly |
| Mexico City | Air/Cargo | 10 to 15 continuous days | Upon Request |
Cargo Management according to its Nature and Origin
Operations from Miami (United States)
Our Doral location is the central hub for retail purchases and heavy commercial freight. It's the ideal route for technology, automotive parts, and consumer goods purchased on platforms like Amazon or eBay.
Operations from Shanghai and Shenzhen (China)
Specializing in industrial procurement, raw materials, and high-volume shipments, we offer supplier auditing services to ensure that manufactured goods meet technical specifications before leaving Asia.
Operations from Madrid (Spain)
It acts as our European hub. It is the preferred route for high-end textiles, permitted pharmaceuticals, and specialized machinery from the European Union.
Operations from Mexico
Focused primarily on the industrial and supply sector, we manage logistics from the main production areas to Venezuela and the rest of the world through our brokerage alliances.
Security, Insurance and Investment Protection
How is my merchandise protected?
All shipments handled by Shop And Gets are tracked via GPS 24/7. For complete protection, we offer an insurance policy ranging from 3% to 5% of the actual invoiced value, covering 100% of the value in case of proven loss or damage during transit under our custody.
Items Not for Shipping or Restricted
Due to international security regulations and local laws (SENIAT/INTT), we do not transport the following items:
1. Cash or securities.
2. Narcotic or psychotropic substances.
3. Firearms, ammunition or replicas of weapons.
4. Material for military use (gas masks, bulletproof vests, camouflage clothing).
5. Pornographic material.
6. Flammable or corrosive substances without prior declaration of hazardous materials (HAZMAT).
Technical Questions about Customs and Payments
Who is responsible for customs duties?
The client is responsible for taxes and duties according to the classification determined by the customs authority. However, our Customs Brokerage team performs prior tax optimization to ensure you pay the correct amount according to the applicable tariff code.
What are the accepted payment methods?
To facilitate your international transactions, we accept:
– Bank transfers in the USA and Panama.
– Payments via Zelle.
– Payments in foreign currency at our offices in Caracas (Parque Cristal).
– Management of payments to suppliers in China for procurement services.
What happens if my package arrives damaged?
The customer has 7 consecutive days after delivery to report any issues. It is essential to present the original packaging and delivery note to process any claim with our legal department.