Global Privacy and Data Protection Policy
Institutional Confidentiality Commitment
At Shop And Gets, transparency is the cornerstone of our technology, fostering trust. We understand that international logistics management involves not only the physical movement of goods between China, the United States, Spain, and Venezuela, but also the rigorous handling of sensitive information. This policy outlines how we protect the personal and corporate data of our partners, ensuring compliance with international data protection regulations in each of our operating jurisdictions.
Data Collection and Nature
To perform our procurement, customs brokerage, and comprehensive transportation services, we collect essential information that is classified into the following categories:
Identification and Contact Information
It includes full names, tax registrations (RIF, Tax ID, NIE), billing and delivery addresses, telephone numbers and emails necessary for cargo traceability.
Merchandise Documentation
Commercial invoices, packing lists and certificates of origin required by customs authorities such as SENIAT in Venezuela or CBP in the United States.
Logistics and Payment Information
Details about the weight, dimensions and value of the cargo, as well as financial data necessary to process payments for freight, insurance (3% to 5%) and broker services.
Data Processing by Strategic Routes
Given our global presence, the flow of information is adapted to the legal requirements of each logistics node:
| Operational Region | Compliance Framework | Application in the Service |
| Miami, USA (Doral) | TSA Regulations and Florida Privacy | Cargo security verification and export compliance. |
| Shanghái, China | Personal Information Protection Act (PIPL) | Personal Information Protection Act (PIPL) |
| Madrid, España | General Data Protection Regulation (GDPR) | European distribution management and re-export. |
| Caracas, Venezuela | Constitution and Foreign Trade Laws | Nationalization, DUA management and national delivery. |
Purpose of Information Processing
The data provided has the sole and exclusive purpose of efficiently providing our services:
1. Quotation Management: Processing of requests for air or sea routes.
2. Customs Operations: Tariff classification and tax optimization before government entities.
3. Tracking and Visibility: Feeding our 24/7 GPS traceability systems to the customer.
4. Security and Insurance: Issuance of comprehensive coverage policies in case of loss or damage.
5. Corporate Communications: Notifications about the status of the shipment and service updates.
Information Exchange with Third Parties
Shop And Gets does not sell databases. Information is only shared with strategic partners under strict confidentiality agreements and when strictly necessary for operations.
– Mass transit operators and airlines.
– Customs authorities and national and international control bodies.
– Last mile partners such as MRW, Zoom or Tealca for deliveries within Venezuela.
– Legal advisors for drafting international contracts and broker services.
Security and Protection Measures
We have advanced technological infrastructure to protect the integrity of your information. Our servers in Parque Cristal and Miami use industrial-grade encryption protocols. Physical access to documents in our 5,000 m² warehouses in Doral is restricted to authorized personnel with verified security clearances.
Rights of the Holder
The client, as the owner of their information, has the right to:
– Access to personal data stored on our systems.
– Correct any inaccurate or incomplete information.
– Request the deletion of data once the contractual relationship has ended and the legal deadlines for customs archiving have been met.
– To object to the processing of your data for purposes other than the contracted logistics.
To exercise these rights or report any incident, you can contact our legal and compliance department through our official channels at our offices in Caracas or Miami.